We take your appointments bookings seriously – they are important to you and your beauty needs. To ensure we can always provide you with times that suit YOU best, we are making an effort to reduce last minute cancellations and no-shows… because these are lost opportunities for you. Our booking fee for new guests (and any repeat offenders ) will be $50 to book a colour appointment and $25 to book a haircut. This fee will be deducted from your visit on the day. It is non-refundable only if you don’t attend or give less than 48 hours notice to cancel or move your appointment. We strive to lower cancellation and help you get priority with peak appointment times and as a bonus, help our salon run smoothly too.