99072624 2/553 Pittwater Rd, Brookvale NSW 2100

Respecting your time and delivering amazing service levels is our central goal at Elle J.

Your appointment can take anywhere from 1 to 5 hours, so please park and plan your day accordingly. To serve you well and respect the time you’ve committed to us, here’s our booking policy.

Booking Policy

  • When you make a booking, we expect you to turn up in good faith.
  • A 50% deposit is required to secure your appointment.
  • Online bookings: your 50% deposit is taken at the time of booking.
  • Phone, email or in-salon bookings: we’ll text you a secure deposit link for 50% of your appointment value. This link expires after a set time, if payment isn’t received before then, your appointment will be automatically cancelled.
  • Your deposit is non-refundable and will be deducted from your total on the day, against services or retail purchases. It can also be rolled over to your next appointment if needed.

Cancellation Policy

Life happens and sometimes you’ll need to rearrange your day. No problem, just let us know as soon as possible so we can offer your spot to someone on our waiting list.

  • Less than 48 hours notice to cancel, change or reschedule will forfeit your deposit.
  • Persistent offenders may be refused future time slots.

 

Loyalty Card — Terms & Conditions

  1. Eligibility:
    Earn one stamp when you rebook your next appointment on the same day as your current visit. One stamp per appointment.

  2. Validity Period:
    The loyalty card is valid for 2 years from the date of the first stamp.

  3. Rewards Structure:

  • On your 5th visit, you’ll receive 20% off your appointment, based on the average value of your previous 4 visits.

  • On your 10th visit, you’ll receive 40% off your appointment (calculated from the average of your last 9 visits)

  1. Services Only:
    Discounts apply to services only and cannot be used on retail products.

  2. Service Value Calculations:
    Discounts are based on the average value of your previous visits. If you book a higher-priced service, the discount applies up to that average, and the balance is payable.

  3. Non-Transferable:
    The loyalty card is for individual use only and cannot be transferred or shared.

  4. Lost or Damaged Cards:
    Lost or damaged cards will not be replaced. Stamps cannot be added retrospectively.

  5. Missed or Cancelled Appointments:
    Appointments cancelled with less than 48 hours’ notice or no-shows will forfeit the rebooking stamp.

  6. Program Changes:
    Elle J Hair reserves the right to amend or discontinue the Loyalty Card program at any time without prior notice.