Frequently Asked Questions

Can I come in for a consult first and do you charge for them?

We advise any clients to come in for a consult first if they are having a colour correction, are unsure what is achievable, have damaged hair, or are unsure what colour/style they want to to achieve. Our consultations are free of charge and generally take around 15 mins. Click here book online, message via Facebook messenger or phone the salon (02)99072624

How long will me appointment take?

As a general rule for new clients we allow 3 and a half hours for a cut and colour, however this is for a basic colour. If you are having a colour correction or have long/thick hair then we will allow extra time. Please be mindful of this when you are booking and provide us with as much information as you can so that you we don’t have to turn you away once we see your hair.

How many sessions will my hair take to achieve my desired colour?

Each client’s hair takes differently to colour so we can provide you with an estimate, however it may not be accurate. If you do not have any artificial dye in your hair then we can usually achieve your desired colour in the first session. However, if you have coloured your hair recently (in particular home dye’s) then we may need to cleanse your hair first to pull any strong colours. Alternatively if your hair is damaged then we may need to do 2 or 3 sessions of colour to maintain the integrity of your hair to prevent breakage.

What sort of shampoo & conditioner should I be using for my colour?

We recommend that you use a salon professional shampoo and conditioner suited for your colour / style / hair needs / budget.

For clients with coloured hair we recommend using a colour specific shampoo and conditioner to maintain longevity with your colour and to reduce colour fade or brassiness. It is very important for highlighted hair to use a ‘blonde’ specific shampoo and conditioner. This is to ensure that your blonde stays looking its best. We also have conditioning treatments that can be used on a weekly basis to prevent brassiness and tonal changes. We recommend talking to your stylist about what brand/product will suit your colour needs.

We stock a range of reputable brands including the luxurious Kerastase, Redken, Milkshake and NAK which is Australian made from renewable and sustainable ingredients, vegan, and animal cruelty-free, free of sulphates, parabens and ammonia

What are the levels of your stylists?

At Elle J Hair we have Executive, Senior and Emerging hairstylist levels. All of our stylists are highly trained professionals that meet our Elle J Hair standards so we feel comfortable booking you in with any one of them. We do however have stylists that are more suited to your individual styles so please don’t hesitate for advice from our team.

What is the wait to book an appointment?

We recommend that you rebook with every appointment to avoid missing out on your preferred stylist. However we understand that schedules can change and we advise to book 2-3 weeks in advance. For our busy days (late nights and Saturdays) we recommend 3-4 weeks notice to get your preferred time. We do however have last minute cancellations for stylists so feel free to contact us via emailFB messenger or phone (02)99072624 to double check and we can always add you to our cancellation lists.

What is colour build up and does it affect my outcome?

Colour build up is any artificial dye that has been placed on your hair. Until that hair has completely grown out it is likely that it will remain on the hair and can affect the colour outcome. Some clients it will take up to a year to achieve a complete colour removal. When cleansing or lifting out colour, your hair will go through various stages of colours and you may see red, orange, brassiness and copper. Once you have your first colour correction appointment we can usually give you a rough timeline for your colour in the future.

Can you guarantee your work?

Yes absolutely! We guarantee all of our work and if you are not happy with your colour/cut then we have a 2 week redo policy for you to contact the salon so we can rectify the issue for you.

Do you use Olaplex at your salon?

Yes we do use Olaplex at our salon as an additional cost. Our Olaplex treatments range between $50-$70.

We also have a range of other bond strengthening Plex’s to suit different budgets such as Redken pH Bonder and Khairpep. Whatever your hair needs for strength and rebuilding, we have you covered!

If you are interested in using Olaplex or another Plex system with your colour then please tell your stylist during your consultation or when you make your booking so we can allow additional time for your appointment.

Do you offer extensions at your salon?

Yes we do tape extensions at our salon. All extension clients are required to have a consult at least 2-3 days prior to your booking to allow adequate time for the correct colours to arrive. After pay is available for extension purchases.

Do I need to confirm my booking?

Yes you need to confirm your appointment. We automatically send out a confirmation text 4 days prior to your appointment as a friendly reminder. Unfortunately if you do not reply YES to your confirmation text by 48 hours before your appointment, we will have to cancel the appointment as we have a waiting list.

Do you have parking at your salon?

YES!! We have 4 spots dedicated to our salon guests and an additional disabled spot in the car park.

The car park is located underneath the building and access is from 553 pittwater road.

However there is parking available on Victor Road, Pine Avenue and Pittwater Road – so plenty of options close by!

Do you have a cancellation policy?

Respecting your time and delivering amazing service levels is our central goal at Elle J.

As you know your appointment can take anywhere from 1 to 5 hours, so please park & plan your day accordingly – to best serve you in a timely manner and to respect the time you’ve committed to being with us, we’ve put together an easy to follow policy in regards to appointment bookings for you.

Booking Policy

  • When you make a booking we expect you to turn up in good faith.
  • A booking fee of $75 to secure your appointment is required.
  • If you book via email, phone or in-salon, you will be required to pay upfront or leave your credit card details on file.
  • The $75 booking fee is non-refundable and will be deducted from your visit on the day against your services or retail purchases. Or roll over onto your next appointment.

Cancellations Policy

Life happens and sometimes you’ll need to rearrange your day. No problem, just let us know asap as we can then offer your spot to someone on our waiting list.

  • Less than 48 hours notice to cancel, change or reschedule will incur a $75 fee
  • Persistent offenders may be refused future time slots
Do you offer Buy Now, Pay Later options?

We have buy now, pay later payment option called SalonPay for all services and or products over the value of $150.

No Hidden Fees. No Interest. No stress. For pamper now and pay in 4 fortnightly instalments. It’s never been so easy to look good!

Book Your appointment online today!